Contact: Kerri Leedy (559)-307-6491
OAKLAND, Calif., September 16, 2024 – Kaiser Permanente Northern California’s health plans are once again recognized as the highest rated in California — and among the highest in the nation — for providing expert, coordinated care, and exceptional service.
Kaiser Permanente’s Medicare and commercial health plans in Northern California each received 4.5 out of 5 stars, according to the National Committee for Quality Assurance (NCQA) 2024 Health Plan Ratings. This is the ninth ratings period that Kaiser Permanente Northern California has been the highest-rated plan in the region and among the highest in the country. Nationally, only 8% of the health plans are rated 4.5 stars or higher.
The NCQA also ranks Kaiser Permanente Northern California health plans as best in the state for overall treatment, prevention, equity, and patient experience.
“Kaiser Permanente Northern California is a national leader when it comes to putting patient care first, and ensuring we are exceeding our members’ needs with a focus on providing high-quality, safe, and equitable care,” said Carrie Owen Plietz, FACHE, president of Kaiser Permanente’s Northern California region. “This NCQA recognition reiterates our commitment to delivering world-class service to those who entrust us with their care.”
For 2024, NCQA analyzed more than 1,000 plans — commercial, Medicare, and Medicaid — for quality and service nationwide. All of Kaiser Permanente’s commercial and Medicare plans received the highest rating, or were tied for the highest rating, in all of the geographic regions we serve. Kaiser Permanente had more 5-star or 4.5-star plans than any other health care organization for the ninth ratings cycle in a row.
“This exceptional rating from NCQA is yet another testament to the expert and coordinated care provided by our clinical teams in Northern California,” said Maria Ansari, MD, FACC, CEO and executive director of The Permanente Medical Group. “Our highly skilled physicians and dedicated care teams continue to deliver innovative and equitable care that translates to healthier lives for our 4.6 million patients.”
NCQA is a national, private not-for-profit organization that surveys health plans for performance in a wide range of clinical service measures, including consumer experience, prevention, equity, and treatment.
NCQA primarily used the 2023 Healthcare Effectiveness Data and Information Set, or HEDIS®, to establish its ratings. HEDIS is the most widely used performance measurement tool in health care.
The 2024 ratings and methodology are posted on the NCQA’s website at https://www.ncqa.org/.
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About Kaiser Permanente
Kaiser Permanente is committed to helping shape the future of health care. We are recognized as one of America’s leading health care providers and not-for-profit health plans. Founded in 1945, Kaiser Permanente has a mission to provide high-quality, affordable health care services and to improve the health of our members and the communities we serve. We currently serve 12.5 million members in 8 states and the District of Columbia. Care for members and patients is focused on their total health and guided by their personal Permanente Medical Group physicians, specialists, and team of caregivers. Our expert and caring medical teams are empowered and supported by industry-leading technology advances and tools for health promotion, disease prevention, state-of-the-art care delivery, and world-class chronic disease management. Kaiser Permanente is dedicated to care innovations, clinical research, health education, and the support of community health. For more information, go to about.kp.org
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