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Recognized for Providing High-Quality Health Care

Kaiser Permanente is the only health plan in the state to receive a 5-star rating for overall quality.

OAKLAND, Calif. Oct. 14, 2020 – For the second year in a row, Kaiser Permanente received the highest rating in the state for overall quality in health plan ratings for 2021 by Covered California — the state’s marketplace for the Affordable Care Act.

Kaiser Permanente Northern California combined with Kaiser Permanente Southern California to earn 5 stars — the highest possible score. Kaiser Permanente remains the only health plan in the state with this 5-star rating.

“We are proud to be recognized for the high-quality care and service we provide,” said Tom Hanenburg, interim president, Kaiser Permanente Northern California. “Our top scores speak to our commitment to deliver exceptional, compassionate care to our members and patients even through the pandemic, which has left many people in even greater need of high-quality, affordable health care.”

In addition to the highest marks for overall quality, Kaiser Permanente received 5 stars for members’ responses to “Getting the Right Care” and “Plan Services for Members.”

“Our 5-star rating is a reflection of the exceptional work being done by our physicians and staff working together to deliver the highest levels of quality care and service,” said Richard S. Isaacs, MD, CEO, and executive director of The Permanente Medical Group. “Our clinical excellence combined with our integrated and technologically enabled approach to care is leading to healthier outcomes for our members, patients, and the communities we serve.”

This is the latest of several accolades and awards Kaiser Permanente Northern California has received. Kaiser Permanente Northern California hospitals have been rated among the best in the nation for maternity care and treatment of stroke and heart failure patients. Most recently, Kaiser Permanente is the only Medicare health plan in California to receive a 5-star rating, according to the Centers for Medicare & Medicaid Services’ 2021 Medicare Star Ratings.

About Kaiser Permanente

For 75 years, Kaiser Permanente has been committed to shaping the future of health and health care — and helping our members, patients, and communities experience more healthy years. We are recognized as one of America’s leading health care providers and not-for-profit health plans. Since July 21, 1945, Kaiser Permanente’s mission has been to provide high-quality, affordable health care services and to improve the health of our members and the communities we serve. We currently serve 12.4 million members in eight states and the District of Columbia. Care for members and patients is focused on their total health and guided by their personal Permanente Medical Group physicians, specialists, and team of caregivers. Our expert and caring medical teams are empowered and supported by industry-leading technology advances and tools for health promotion, disease prevention, state-of-the-art care delivery, and world-class chronic disease management. Kaiser Permanente is dedicated to care innovations, clinical research, health education, and the support of community health.

“Plan quality ratings and enrollee survey results are calculated by Covered California using data provided to Covered California by health plans. Due to the COVID-19 pandemic’s impact, Covered California collected the data for 2019 and calculated the Quality Ratings using the higher-of the plan’s 2019 or 2018 results. For more information, please see CMS’ Health Insurance Marketplace Quality Initiatives website at:”


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