NCAL Fires Prompt Evacuation of Santa Rosa Medical Center

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Evacuation of approximately 130 patients from the Santa Rosa medical center was successfully completed by 6 a.m. Monday, Oct. 9, due to fires burning in the area.

The majority of our patients were transferred to Kaiser Permanente in San Rafael. Patients were also sent to our Kaiser Permanente San Francisco and Oakland medical centers, and other local community hospitals.

Our top priority is the safety of our patients, members, staff, and our community. Patients requiring medical support were transported to other facilities by ambulance.  Non-critically ill patients were transported via private buses.  We want to extend our thanks and appreciation to our dedicated staff who worked tirelessly to ensure all patients were evacuated quickly and to our patients and their families for their cooperation and support.

The Kaiser Permanente Santa Rosa hospital and emergency department are now open.

Santa Rosa medical offices at 401 Bicentennial Way are open beginning Monday, Oct. 16, 9 a.m. to 5 p.m. for urgent walk-in and primary care appointments, with the reintroduction of other services throughout the week.  The pharmacy is open 9 a.m. to 8 p.m.  Access to the medical offices is available at the Bicentennial and Ventura entrance.  All other access points are closed.

The Mental Health and Wellness Center at 2235 Mercury Way, Santa Rosa, is open 8:00 a.m. to 7 p.m. for mental health urgent walk-in and scheduled appointments.

Rohnert Park medical offices at 5900 State Farm Dr. are open 8:30 a.m. to 5 p.m. for urgent walk-in and primary care appointments.  The pharmacy is open 8:30 a.m. to 7 p.m.

Petaluma medical offices at 3900 Lakeville Highway are open 8 a.m. to 5 p.m. 

Novato medical offices at 97 San Marin Drive are open 8 a.m. to 5 p.m. 

Napa medical offices at 3285 Claremont Way and 1675 Permanente are open 10 a.m. to 4 p.m.

In addition, video visits and telephone appointments are available for primary care needs. Members with questions about scheduled appointments should contact the Appointment and Advice Call Center at 1-866-454-8855.

Members who need a prescription or refill can go to any open Kaiser Permanente pharmacy. There are pharmacies open with scheduled hours in Santa Rosa, San Rafael, Rohnert Park, Petaluma, Novato, and Napa. If there is no nearby Kaiser Permanente pharmacy or if other assistance is needed, including redirecting mail order prescriptions, members should call the Kaiser Permanente Pharmacy Call Center at 1-888-218-6245.

Families seeking information about patients who were evacuated from the Kaiser Permanente Santa Rosa hospital can call at 855-599-0033. Kaiser Permanente nurses and other staff are encouraged to contact their local staffing centers if they are available to assist. 

Kaiser Permanente is making an initial $250,000 donation to the American Red Cross to help with the community’s immediate needs. We will continue to evaluate the situation and provide more information as it becomes available.

Reminder: Safeguard Your Health

It’s important to take precautions to stay healthy if you or your family are in an area being impacted by the current fires — especially those with respiratory conditions like asthma and chronic obstructive pulmonary disease. Kaiser Permanente recommends that you:

• Stay indoors and keep your windows closed (unless instructed otherwise).

• Use “controller” steroid inhalers (like QVAR) as prescribed.

• Use “quick relief” inhalers to help with shortness of breath.

• If you have oxygen, use it if you have difficulty breathing.

• Turn on your air conditioner to see if it helps, especially if it’s central air. If you have a window A/C unit, make sure the filter is clean.

• Use fans in each room to help move the air in your house.

Discussion6 Comments

  1. I live in the affected area but work at Kaiser San Francisco and San Rafael. My home is safe. I would like to help our community and wondering if Kaiser is working on any volunteer efforts in the community itself. if so, do you have any links or a person that I could contact to volunteer my time.

    • Hi, Jeanie. We are glad you are safe, and your home is, too. There are efforts in the works to provide opportunities for employees to help one another. Stay tuned, and thank you so much.

  2. Sheila Crumbo Price

    Just wanted to say how proud I am to work for an organization such as ours. I am so thankful to work with people who care and work as a team to ensure the well-being of others. Praying for the residents and all those who are impacted by the fires. God bless.

  3. The ED Disaster Response Team in San Rafael performed their jobs professionally and without hesitation. Such great teamwork was demonstrated by all the staff! Awesome work helping and taking great care of our patients!!

  4. I’m so glad that our sister’s location in NAPA are all intact. We are all praying for all of your safety as well as the safety of the community. Thank you for the dedication and the willingness to help others. I am so proud to be part of Kaiser Permanente. I salute each and every one of you, no job is too little; every one is a HERO.

  5. I just wanted to commend everyone at that facility for their amazing strength, teamwork, and fast thinking in such a scary situation. The pictures of course have gone viral and are now on every news channel and social media link, and all that I can say is that I have never been more proud to work for this organization. I have heard from family and friends that are themselves RN’s and they cannot stop talking about how amazing our staff was.

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