A convenient location with the potential to serve 79,000 existing members today — and more in the future. Technology that supports care when and how members want it delivered. A bright, open environment that enhances interactions among clinicians, patients, and families.
These are some of the core features of the new Mission Bay Medical Offices, opening March 8 at 1600 Owens St. in San Francisco, in the heart of a thriving residential neighborhood, and dozens of health care and biotech firms.
Mission Bay is the first in a new wave of medical offices designed to enhance the member experience by using technology and space to make getting care easier, more convenient, and focused on choice.
“The addition of Mission Bay and future medical offices is designed for the total health and convenience of our members,” said Hollis Harris, vice president, National Facilities Services, Northern California Service Delivery. “Each feature is created so our members can reap the benefits of the Kaiser Permanente system that provides them with personalized, high-quality, affordable care where and when they prefer.”
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Members can get to Mission Bay by the 101 or 280 freeways, or by public transportation. The overall design provides an open, bright experience for members and staff, and glass walls on provider offices flood the back-office with natural light to enhance the care environment.
The building is fully wired, with services including wireless guest access and virtual visit technology that allow for quick referrals to specialists who consult over video.
The nine-story facility houses 106 doctors’ offices and a broad range of key services — from adult and pediatric care to women’s health services and pharmacy, as well as a lab, optometry, and optical sales, imaging with a state-of-the-art MRI suite, and consult rooms to support one-on-one counseling and care advice for families and individuals. A dedicated module focusing specifically on Latino health is equipped with new exam room technologies, including a large screen for better interpretive and educational services.
Services such as the pharmacy, Healthy Living Education and Resource Center, and Vision Essentials provide a personal, retail-like experience. The larger common areas support healthy living classes. Local artists’ work focuses on the rich character and culture of San Francisco.
The 220,000-square-foot structure meets the highest standards of environmental and sustainable building, including LEED gold certification, part of the U.S. Green Building Council’s new construction rating system. Features range from solar panels to maximized water and energy efficiency throughout. Working within an existing plan saved Kaiser Permanente nearly two years in design and construction time at Mission Bay — as well as significant costs.
Outside, the glass-clad curves on the upper levels command attention from all directions. Slanted, pop-out atrium windows break up the façade of the lower levels for added visual interest, while a landscaped entry plaza surrounds the medical center.
“At Mission Bay, we are transforming outpatient care with a location where we can serve a significant member population near their homes and offices,” said Ron Groepper, senior vice president and area manager, Kaiser Permanente Greater San Francisco Service Area. “We are meeting them there with everything from intuitive technologies to hyper-efficient care delivery.”
“We look forward to providing even greater access to high-quality, affordable health care services to our members in this dynamic and diverse part of San Francisco,” added Maria Ansari, MD, physician-in-chief. “This new state-of-the-art facility allows us to continue giving back to the communities we serve for years to come.”