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Bonding No Matter the Distance

Kaiser Permanente’s NIC-Unite program makes it possible for parents to see their newborns, who are admitted to the intensive care unit, every day.

It was difficult for Kiesha Shelton to put into words how she felt when her premature daughter was rushed to the Neonatal Intensive Care Unit.

“Traumatizing,” was one of the first things that came to mind.

“Not being able to hold and engage with my daughter was devastating,” added Shelton, a Vallejo resident.

Shelton’s daughter, Amira, was born at 26 weeks and weighed 1.4 pounds. She spent 3 months in the NICU at the Kaiser Permanente Walnut Creek Medical Center, but thanks to the NIC-Unite program created by neonatologist Vishnu-Priya Akula, MD, Shelton was able to see her daughter every day.

NIC-Unite uses Microsoft Teams technology and Apple iPads to virtually unite parents from remote locations with their newborns. According to a survey by Dr. Akula, the program has been shown to greatly reduce stress in parents and helps foster vital bonding.

Lessening the Distance

Many parents with babies in the NICU can’t visit at times due to work schedules or living far from the hospital. That can create anxiety, sleep deprivation, and depression, according to Dr. Akula’s survey. The NIC-Unite program was created to help address these issues.  

“It really alleviated my stress,” Shelton said. “Amira’s big sisters also got to see her all the time, which was a pretty awesome experience.”

Piloted at the Kaiser Permanente Walnut Creek NICU in August 2019, the program today has facilitated over 200 visits and operates in multiple Kaiser Permanente facilities in Northern California. When a baby is admitted to the NICU, parents receive instructions on how to work the technology and schedule appointments from home. Then a registered nurse simply rolls a flexible stand with an attached iPad near the infant and begins the 15-minute session once a day.   

Colleen Jones, RN, at Kaiser Permanente Walnut Creek NICU prepares a visit on the NIC-Unite program that virtually connects parents and newborns.

Dr. Akula’s survey of 22 parents before and after using the program yielded promising results. Prior to use, more than 70% of parents reported feeling sad, nearly 40% had difficulty sleeping, and 40% said they had anxiety. After using NIC-Unite, 20% felt said they felt sad, less than 10% had trouble sleeping, and 10% suffered anxiety. The program has also been shown to help breast milk production if the mother pumps while watching her infant, according to Dr. Akula.

“Parents can relax seeing that their baby is OK,” Dr. Akula said. “It frees them up to focus on other things like children at home and work.”

Lightbulb Moment

The program was inspired by an idea Dr. Akula got while having lunch with a friend who was incessantly looking at her phone to check on her dog being recorded at home.

“I thought, why can’t we do this in the NICU?” she said.

In collaboration with Hayley Hanes, a technology consultant for The Permanente Medical Group, Dr. Akula started testing iterations until the pair found one that harmonized with the nurses’ workflow. It took about 6 months to get up and running and to train more than 90 nurses.

“Watching the parents’ faces when they see their baby is amazing,” said Colleen Jones, RN, a nurse at Kaiser Permanente Walnut Creek. “The program makes the experience better for everyone, including nurses and doctors.”

What’s Next

Dr. Akula, who hopes the program will be implemented nationwide at Kaiser Permanente, is also working to make these virtual visits available to parents immediately after their baby is transported to a NICU.

“Dreams do come true,” she said. “It took some time, but it’s been very rewarding.”

Rewarding to help moms like Shelton, Dr. Akula added, whose daughter is now 7 months old, happy, and healthy.


Life Care PlanningmaternityWalnut Creek

This Post Has 3 Comments

  1. As a perinatologist social worker for the last 26 years and my first hand experience working at Kaiser Santa Clara NICU; this is the best news for so many parents separated from their medically fragile newborns. I honestly believe the bonding and visiting regularity will help increase infant survival rates and lessen post-partum depression.

    1. It’s the visiting regularity component that makes all the difference. That is the BIG issue that should be explored in earnest.
      Using JD House, accommodating motor homes/campers, agreements with near by motels/hotels so parents can be WITH these fragile infants…..especially IF breastfeeding is being encouraged and supported…..I hope!
      Babies do not know they are being videoed. But they KNOW their mommy!!!

  2. This is amazing!!! My daughter was born at 25 weeks in 2017 and spent 3 months in the nicu at Walnut Creek. We traveled every day 45 minutes to be with her, which was so worth it. Your baby thrives when he or she hears you and feels you. Unfortunately, as the article states, this isn’t possible for all parents, so to have this is such a big gift to parents. Im so happy to see this !!!!

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